Frequently asked questions about SMS message
eztalks provides hundreds of free phone numbers for different countries. All these free numbers are shared with all eztalks registered users. Once you created an eztalks account, you will see these free virtual phone numbers and incoming SMS messages of these numbers in your eztalks dashboard.
SMS Two-way chats refer to the ability to send and receive text messages (SMS) between two parties using a virtual phone number. This allows for real-time communication and the exchange of information via text message.
Two-way SMS chat allows businesses to communicate with customers through their mobile devices, with the customer initiating the conversation. In this way, businesses can quickly respond to customer inquiries, provide support, and send notifications.
It also allows customers to receive automated messages, such as appointment reminders or delivery confirmations, and also to reply to these messages to confirm or cancel the appointment or delivery.
Additionally, SMS Two-way chats can be used for customer engagement and lead generation. For example, a business can use a virtual phone number to run a text-to-win campaign, where customers can text in to enter a contest or to receive more information about a product or service.
There are several reasons why a business might need SMS Two-way chats:
- 1.Convenience: SMS Two-way chats allow businesses to communicate with customers in real-time, through their mobile devices. This can be more convenient for customers than having to call a business or send an email.
- 2.Increased engagement: SMS Two-way chats allow for more personal and direct communication with customers. This can increase customer engagement and lead to increased customer satisfaction and loyalty.
- 3.Cost-effective: SMS Two-way chats can be a cost-effective way for businesses to communicate with customers. SMS messages are typically cheaper than phone calls or emails, and a virtual phone number for SMS can be less expensive than a traditional phone line.
- 4.Automation: SMS Two-way chats can be used to automate certain types of communication, such as appointment reminders or delivery confirmations, which can save time and improve efficiency.
- 5.Lead generation: SMS Two-way chats can be used to generate leads and gather customer information through text-to-win campaigns and other promotions.
- 6.Increased customer service : SMS Two-way chats can help businesses respond quickly to customer inquiries and provide support, which can lead to increased customer satisfaction.
- 7.Flexibility: SMS Two-way chats can be integrated with other business systems, such as customer relationship management (CRM) software, which can help businesses manage customer interactions more efficiently.