6 Ways a 1300 Number Can Help Your Business Grow

There's nothing quite as commendable as launching a business in Australia. From applying for licenses and permits to acquiring the right labor force and equipment, opening a business can feel like it involves a million things—even during the pre-operational phase.

With all these things to do, it's easy for busy entrepreneurs to forget about the not-so-loud aspects of their business. One such thing Australian business people may overlook is signing up for a 1300 number.

A 1300 number may not seem too different from a personal number, particularly during the start of operations when the customer count is low.

However, if you're aiming to grow your business to a nationwide scale, then it's highly recommended that you use a 1300 number for your Australian business. Yes, even during the early stages of your business.

There are several reasons why a 1300 number is beneficial for growing your business. Here are six ways this number type can help you in the business landscape in Australia.

Let's hop right into it!

It Makes You Look More Professional

A 1300 number helps your business look professional in the eyes of Australian customers.

For one, the fact that the number is categorically different from a standard area code number is a good indicator of its elevated status. This gives your brand a higher air of prestige and professionalism, making it more trustworthy.

Secondly, a 1300 number can also inform a handful of customers of your extensive customer service line.

This can make them more likely to engage with your business, or at the very least, hold a positive regard for your business relative to other competitors without a 1300 or 1800 number.

When this happens, you're more likely to generate more sales for your business, ultimately helping you grow your business.

It Allows You to Operate on a Nationwide Scale Easily

Having a 1300 number empowers your business to operate seamlessly across Australia, breaking down geographical barriers that might otherwise limit your reach.

For instance, if you want to relocate your headquarters from Sydney to Melbourne, you won't have to worry about changing your local number and setting up a new one, virtually restarting your line presence from scratch.

With this added perk, you can seamlessly transfer your base of operations (or at least make it a whole lot easier), all while keeping your core customer base intact.

And even if you don't decide to move headquarters, having a 1300 number allows your business to have a centralized number that customers from every corner of the country can reach.

On the operational side of things, a 1300 number also allows your business to expand into other territories without having to worry about creating a separate local number for that particular territory.

This makes handling customer queries much easier and more standardized for your business, regardless of where the customer is calling from.

It Improves Customer Service Experience

Having a 1300 number from Telcowork's professional 1300 numbers is useful since it is a system that can be set up to direct calls to the right department or staff member. This reduces the shuffling and back-and-forth that may occur often in calls to personal business numbers.

Furthermore, it's common for personal business numbers to be busy when one person is on the line. This can cause friction in the overall customer service experience, which can sour your customer's perception of your business.

A 1300 line, on the other hand, can be set up to be routed to multiple open and connected landlines. This helps multiple customer calls to occur at once, as long as there's a CS representative on the other end of the line.

With a 1300 line, you can also train a customer service team to be more consistent in their customer dealings. This can improve customer interactions and make it more pleasant to communicate for both sides.

It Allows Flexibility

When you've newly launched a business, it's not easy to predict its demand straight out of the gate. Fortunately, owning a 1300 number is no hindrance.

Even most starter plans of $20/month come with no lock-in contracts, allowing you to go in and out of the plan according to the needs of your business.

Furthermore, it's fairly easy to switch between various pricing plans for your 1300 number.

Need to downsize and cut costs? You can switch to a lower plan through the provider's website, no questions asked.

Want to scale to meet customer demand? You can do so with ease as well.

This degree of flexibility is highly valuable for entrepreneurs as it allows them to optimally adjust their operations most strategically.

It Comes With Business Features

Another benefit of owning a 1300 number is that it provides owners access to a suite of business tools that can improve customer interactions and streamline operations.

On the communication side of things, 1300 numbers have call forwarding options to help customers stay connected with any open agent on the line.

There are also voicemail and email options in these numbers, enabling a wide range of communication tools in case the main one isn't enough.

Besides that, call analytics are also accessible in higher plans. This allows you to see a call's duration, origin, and other important data points to help you create a customer persona and potentially drive growth.

You can also see the number of calls you're getting per region, which can help in getting a good idea of the demand for your business.

All the information you can extract from a 1300 number provider's dashboard can help you understand your customer's persona and behavior more easily, making it easier for you to market and reach your target audience more readily.

It Strengthens Marketing Consistency

Another remarkable benefit of owning a 1300 number is its easy marketability.

With a single number, you can use the same advertisement across the nation, which can be a good way to save on costs.

The cost-effectiveness isn't the only perk. Having a single number across all territories makes it easier for customers who moved from one state to another to contact you without worrying about extra call fees.

Owning a 1300 number helps you funnel your resources more effectively, making it easier for both your internal team to operate and for customers to contact you regardless of where they are presently located in Australia.