Top 25 Android Softphone Apps for Telecom Business Communication

The VoIP system serves as the backbone of telecom business communication. Comparing the functionalities, features, and integrations, we have assimilated a list of the top 25 Android softphone apps that can strengthen the communication system of your business.

CounterPath Bria

Founded in 2009, Counterpath Bria offers a full-stack cloud communications platform known for its strong customer support and high call quality. They were acquired by Alianza earlier this year (March) but continue to offer a variety of softphone app features to its clients.

Features of this Android softphone app:

  • Compatibility with Mac, iOS, Windows, and Android devices
  • Call recording capabilities
  • Click-to-call
  • Call transfer
  • HD audio codecs

Benefits of using this Android softphone app:

  • Allows seamless video conferencing
  • Instant messaging
  • Reliable customer services
  • Free service offerings
  • Reliable cost structure

CounterPath Bria is suitable for freelancers, small and mid-sized telecom businesses, and large enterprises.

Zoiper

Zoiper is a service-independent softphone application well-known for its robust support for call centers, mobile carriers, and other enterprises. The platform is well-established for the high-quality services that it offers to its users.

Features of this Android softphone app:

  • End-to-end encryption
  • Auto answer
  • High audio quality
  • Click-to-Dial capabilities
  • Military-grade TLS/SRTP and ZRTP encryption

Benefits of using this Android softphone app:

  • Clean UI
  • Seamless design & structure
  • Reliable customer support
  • Comes with real-time customer support
  • One-time pricing

This cross-platform softphone app has the potential to serve telecom businesses of all sizes. 

Tragofone

Tragofone is one of the most reliable and powerful custom-built softphone apps. This feature-rich app comes with the perks of auto-provisioning and on-demand customization. It also ensures enhanced security and quality with WebRTC support.

Features of this Android softphone app:

  • Contact management
  • Web audio & video conferencing
  • Call monitoring
  • Automatic call distribution
  • Multi-channel communication

Benefits of using this Android softphone app:

  • 24*7 Live agent support
  • Push notifications to improve response
  • Customizable caller ID
  • Activity/ interaction tracking
  • Spam blocker
  • White labeling

Tragofone is a reliable softphone app for freelancers, SMEs, startups, agencies, call contact centers, and telecom enterprises.

Acrobits Cloud softphones

Acrobits offers a low code softphone platform to provide a collaborative experience. It also white labels making it a convenient softphone choice for other call contact centers. Streamlining business operations allows team collaboration through voice, text, and video.

Features of this Android softphone app:

  • Call routing
  • Video and audio conferencing
  • Screen share
  • MDM provider integration
  • Call logging

Benefits of using this Android softphone app:

  • Multi-user collaboration
  • Unlimited user
  • Video training
  • Mobile app accessibility
  • Call back and call through

This softphone app can be adopted by telecom businesses of all sizes.

RingCentralOffice

When aiming at long-term business growth, the RingCentral softphone app helps in streamlining business communication. Its high-quality service enhances customer experience as well as team collaboration. Some functionalities such as switching devices during calls, voicemail-to-text, and file accessibility let this softphone app stand out from the crowd.

Features of this Android softphone app:

  • Automated routing
  • Blended call center
  • Call scripting
  • Call tracking metrics
  • Call tagging

Benefits of using this Android softphone app:

  • 24*7 live support
  • Enhanced business SMS
  • The dual functionality of phone and video
  • Wide range of features
  • Seamless third-party integration

RingCentralOffice has different plans with varying numbers of users to cater to small telecom businesses to enterprises.

Nextiva

Nextiva is one of the leading softphone apps available in the market. It offers a wide range of features that helps businesses to enhance team collaboration as well as improve customer service experience. It also serves as a powerful communication tool to unify communication.

Features of this Android softphone app:

  • Automatic call distribution
  • Customizable dashboard with analytics
  • Screen sharing
  • Audio & video conferencing
  • Voicemail to email & SMS

Benefits of using this Android softphone app:

  • Seamless integration of CRM, ERP, and other business tools
  • Guaranteed 99.99% uptime
  • Unlimited calling
  • Call queueing reduce waiting time
  • Reliable and secured network connectivity

Nextiva caters to the communication needs of small to medium-sized businesses.

3CX

3CX softphone app is one of the most affordable softphone solutions in the market. It streamlines business communication with its robust features. Connecting to most VoIP providers, this softphone ensures seamless integration and superior voice quality.

Features of this Android softphone app:

  • Live chat
  • Call reporting
  • Unlimited extension
  • Microsoft integration
  • Screen share

Benefits of using this Android softphone app:

  • Unlimited users
  • Automated backups and upgrades
  • Unique SIP trunking
  • Social messaging through SMS, Facebook messenger, and live chat
  • The choice between a self-managed and hosted solution

3CX softphone apps cater to the communication needs of small to large telecom businesses.

GoToConnect

Formerly known as ‘Jive’, GoToConnect is one such reliable softphone app that tries to cover every aspect of your business with its unique appeal. The platform allows its users to access some of the most reliable support, including the likes of video conferencing, calling, and messaging, among other functionalities. Besides, with an uptime of 99.96%, the platform brings you the best of distributed cloud architecture.

Features of this Android softphone app:

  • Call routing
  • Real-time collaboration
  • Call flows
  • Virtual voicemail
  • Screen share capabilities

Benefits of using this Android softphone app:

  • One-click video calling and video conferencing
  • Custom greeting
  • Customizable call routing
  • Customizable dial plans
  • Simplified and optimized workflow

GoToConnet caters to the communication needs of small, medium, and large businesses and enterprises.

Knowlarity

Knowlarity has become popular as one of the best softphone apps for android owing to its versatility. It unifies multiple communication channels to boost customer engagement. It equips your telecom business with cloud communication assisted by new-age technologies like speech analytics.

Features of this Android softphone app:

  • Call monitoring
  • Queue management
  • Progressive and predictive dialer
  • IVR support
  • Auto-call recording
  • AI-supported chatbots
  • Video calling

Benefits of using this Android softphone app:

  • Customizable solution
  • 24*7 customer support
  • Omnichannel communication
  • CRM integration
  • AI-driven communication aids

Knowlarity caters to small businesses, startups as well as enterprises.

Live Agent

Live Agent is one of the top-rated softphone apps. It has a wide array of features that supports full-fledged outbound and inbound calling functions. This app serves as a multi-channel helpdesk software and feature-rich chat widget to unify and automate customer communication.

Features of this Android softphone app:

  • Activity tracking
  • Hybrid ticket stream
  • Queue management
  • Social media integration
  • Gamification

Benefits of using this Android softphone app:

  • 24*7 live support
  • Automation of ticket distribution
  • Easy sorting with filters
  • Organized form management
  • CRM integration

Live Agent serves as an ideal solution for eCommerce, Telco, startups, SaaS, and other small and medium-sized businesses.

RingOver

RingOver is a great, intuitive software that carries on the complete functionality of a call center over a few clicks. The platform allows you to access all the necessary features, in a matter of clicks, you don’t necessarily need any technical expertise. Additionally, users of the platform are allowed to configure everything from a fully native integration to integrating different CRM tools.

Features of this Android softphone app:

  • Access Controls/Permissions
  • Agent Interface
  • Call Transfer
  • Caller ID
  • Auto-Dialer

Benefits of using this Android softphone app:

  • Automated Routing
  • Caller Profiles
  • Real-time Collaboration
  • Seamless integration with CRM tools
  • One-click video conferencing

RingOver is best suited for startups and SMEs.

8x8 Virtual Office

8x8 is a significant cloud phone service provider that was founded in 1987 as a San Jose telephony firm. Users admire the comprehensive analytics tools for corporate communication that are integrated with both Salesforce Classic and Lightning. The application simplifies the process of enabling embed communications.

Features of this Android softphone app:

  • Embeddable communications
  • Call queue
  • Voice integrations
  • Works with Sales Cloud and Service Cloud
  • Compatible with most browsers

Benefits of using this Android softphone app:

  • Allows seamless usage
  • Simple UI with meeting scheduling
  • Video conferencing capabilities
  • Reliable customer services
  • Multiple ranges of offerings

8x8 virtual office is best suited for small teams and small businesses.

Cisco Jabber

Cisco is a significant participant in the sector of corporate communications. Video conferencing, simple collaboration, instant messaging, and mobile apps are all available through their Jabber softphone software.

Features of this Android softphone app:

  • Compatible with iOS, Android, Windows, and Mac devices
  • Modern and user-friendly interface
  • Screen share
  • Easy team collaboration
  • Document sharing

Benefits of using this Android softphone app:

  • Clean, intuitive UI
  • Offers a strong call quality
  • Reliable expansion capacity
  • Cost-effective pricing
  • Transparent usage policy

It serves as a useful communication tool for freelancers, and small, medium, and large enterprises.

SessionTalk

SessionTalk is a basic softphone program that performs more than enough to meet the demands of small businesses, even when compared to RingCentral, Vonage, and 808. Some of the added features like call forwarding and call transferring make the SessionTalk application a reliable software to get started with.

Features of this Android softphone app:

  • Accessible over both Android, iOS, and WIndow platforms
  • Push notifications
  • Custom branding options
  • External provisioning
  • Several call features

Benefits of using this Android softphone app:

  • Comes with a SIP VoIP Tunnel for seamless connection
  • QR Code Provisioning
  • Call recording feature
  • HD Video calling with H264 and VP8 codecs.
  • Low user base

SessionTalk is suitable for small to medium-sized businesses.

Vonage Business Cloud App

The Vonage VoIP system comes with a slew of powerful capabilities that let you personalize customer service while maintaining privacy and making it simple for staff to communicate. Its softphone app is an extension of this, allowing you to manage your business from the palm of your hand.

Features of this Android softphone app:

  • Call Forwarding & Simulating
  • Telephone Keypad Features
  • Set Up SimulRing
  • Call Forwarding
  • Set Up Call Forwarding

Benefits of using this Android softphone app:

  • Area Codes (Overlays)
  • Vonage STIR/SHAKEN Compliance
  • Ring lists
  • 511 traveler information
  • Real-time customer support

Vonage business cloud app caters to all businesses irrespective of their size.

Skype for business

Skype for Business is a wonderful softphone program for small businesses who want to invest in a VoIP system but don't want to spend a lot of money. It's also totally customizable to the way your company operates, with flexibility being its best suit.

Features of this Android softphone app:

  • Clean, simple UI
  • International web calling
  • Seamless streaming services
  • Functionality to share & present
  • Real-time status availability

Benefits of using this Android softphone app:

  • Customizable application
  • Less on space
  • Free to access
  • Reliable, efficient for calling
  • Works on almost every connection type

Skype for business serves best for freelancers, small businesses, and small team collaborations.

Britrix24

Bitrix24 is a free softphone that also functions as a commercial VoIP system, an automated dialer, and a CRM. Inbound and outbound calls, interactive voice response (IVR), telemarketing, robocalling, voice mail, call recording, call routing, and the leasing of local and international phone numbers are all available services. Over 8 million businesses use it worldwide!

Features of this Android softphone app:

  • Access Controls/Permissions
  • Account Management
  • Approval Workflow
  • Assignment Management
  • Feedback Management

Benefits of using this Android softphone app:

  • Real-time customer support
  • Affordable subscription structure
  • Over 8 million businesses
  • Several advanced features
  • Clean, neat UI

Phone.com

Next on our list, we have the Phone.com software platform which is also touted as a business communications service that offers a slew of premium services from standard to enterprise-level businesses. The platform brings in reliable features, without having to go through the hefty price tag.

Features of this Android softphone app:

  • Call recording
  • Video conferencing capabilities
  • Voicemail transcription
  • Call analytics and CRM integration
  • Mobile apps

Benefits of using this Android softphone app:

  • Greetings and automated attendants
  • Hold music
  • Discounts for multiple users
  • Users can access multiple levels of responses
  • Reliable pricing structure

Phone.com is an ideal communication solution for freelancers and small businesses.

Grasshopper

Grasshopper is a commercial communications platform with desktop and mobile apps for a variety of industries. Call transfers, voicemail transcription, and a live receptionist are among the services that are routinely updated. The platform brings in multiple elements of softphone services under one single roof.

Features of this Android softphone app:

  • Business texting
  • Call forwarding
  • Call transfer
  • Desktop and mobile apps
  • Instant response

Benefits of using this Android softphone app:

  • Easy set up for extensions
  • Unlimited calls for plus and pro plans
  • Voicemail transcription
  • Compatible with Mac, Windows, iOS, and Android devices
  • Simultaneous call handling

Grasshopper is an ideal solution for startups, SMEs, and small businesses.

Linphone

Designed specifically for Linux users, Linphone has evolved over time to become a softphone app compatible with all devices. It is an open-source softphone to enhance business communication through instant messaging, voice calls, and video calls.

Features of this Android softphone app:

  • Smart contact list
  • Group chat
  • Advanced push notification
  • Call merging
  • Call transfer

Benefits of using this Android softphone app:

  • Easy configuration
  • Free Licensing model
  • Superior quality video calling
  • Multi-call management
  • Secured communication with end-to-end encryption

Linphone is a good communication tool for open-source companies of any size.

Line2

Line2 serves as the most simple and basic business phone communication solution. It provides the flexibility to work from any device. This tool is an excellent choice if the business is looking for a wireless VoIP solution.

Features of this Android softphone app:

  • Local phone numbers
  • Texting
  • Call answering
  • Call whispering
  • Voice mail transcription

Benefits of using this Android softphone app:

  • Call merging
  • Call screening
  • Toll-free number or vanity number availability
  • Greeting library to enhance call waiting experience
  • Call forwarding

This softphone app is ideal for small businesses and small teams looking for a basic upgrade from the traditional VoIP phone system.

FastCall

Designed specifically for Salesforce, FastCall provides a reliable sales engagement platform. With robust features and frequent updates, it has the potential to automate several CRM tasks. It also offers a video dialer and streamlines voicemail messages.

Features of this Android softphone app:

  • Customer recognition
  • Video calls and conferencing
  • Information management
  • Integration with Salesforce mobile app
  • Call transfer

Benefits of using this Android softphone app:

  • 24*7 phone support
  • Customizable dashboard
  • Live listening
  • Concurrent calls
  • Salesforce Native app

FastCall is an ideal solution for businesses that uses Salesforce.

CloudTalk

CloudTalk is one of the fastest-growing softphone apps. It offers superior voice quality along with multiple advanced communication features. This cloud-based phone system serves as a great communication tool for outbound sales and inbound customer service.

Features of this Android softphone app:

  • Automated Attendant
  • By-Extension Reporting
  • Audio & Video conferencing
  • Customizable report
  • Keyword tracking

Benefits of using this Android softphone app:

  • Real-time analytics for live monitoring
  • In-person training
  • Number porting
  • 3-way calling
  • Fax to email

CloudTalk serves startups and call centers to improve their business phone system.

JustCall

JustCall has earned 6000+ trusted clients with its comprehensive features. Enabling campaign and lead management, it serves as an effective tool to set up workflow automation. Its outbound tracking and reporting keep a business on top of the agents’ performance every day.

Features of this Android softphone app:

  • VoIP number for 70+ countries
  • Call queuing and forwarding
  • 3 dialer options: power dialer, predictive dialer, and progressive dialer
  • Campaign specific Caller ID
  • Video conferencing

Benefits of using this Android softphone app:

  • 24*7 live agent support
  • Seamless integration of 100+ business tools
  • Instant setup without IT support
  •  Click-to-call from CRM
  • Robust analytics and reporting

JustCall is a perfect business communication solution for small and medium businesses.

CallTrackingMetrics

Aiding marketers with advanced conversational analytics, CallTrackingMetrics strengthens strategic decision-making while providing insights to improve customer experience. It is an excellent tool for aligning sales and marketing and setting up automation in lead flow. It ensures seamless integration with Google Ads and Analytics, Salesforce, Hubspot, and other business solutions.

Features of this Android softphone app:

  • 2-Way Messaging
  • Call and text tracking and attribution
  • Archiving & Retention
  • Blended Call Center
  • Conversion Tracking

Benefits of using this Android softphone app:

  • 24*7 Live chat support
  • Onboarding support and account executive
  • Option of customizing solution
  • Multiple business accounts setup
  • Easy-to-understand reporting

CTM caters to SMEs and SMBs looking for a solution to scale up and enhance efficiency. It also provides customized solutions to large enterprises.

Being stuck with the wrong vendor as well as the absence of a reliable softphone app can cost hefty for your business. Business owners must choose a softphone app that provides the required features at an affordable rate. The customer support provided by the vendor must also be assessed before making the final decision. Hope this list of Top 25 Android Softphone apps will help you to make an informed decision.