Refund policy

Refunds

eztalks has a simple price model. There is no subscription, no commitment. You pay when you use the product and service. You add funds to your eztalks account first, and only we charge you when you purchase our products and services, such as buying phone numbers or sending messages. You can request a refund for the balance of your eztalks account, and we will charge the 10% (or 1 USD minimum) process fee for the refund. All spending for using all eztalks services will not be refunded to you.

eztalks has the full right to resist a refund request if it reasonably believes that:

1. If you breach any of the clauses in the Terms of Service Agreement

2. If eztalks has the reason to believe that you are using one of its products or software for unlawful or deceitful purposes or if the user’s account is being used unlawfully or deceitfully by a third party.

Please be informed that eztalks phone numbers are VOIP (Voice Over Internet Protocol) numbers. As such, eztalks cannot guarantee that every shortcode globally will be able to reach eztalks numbers, even if the eztalks number is from the same country as the shortcode. There may be cases where external short code carriers do not have reach to eztalks, or technical issues may prevent those messages from reaching our platform.

Additionally, please note that if you are unable to receive verification codes due to the purchase of a number, we will not be able to provide a refund. The cost of purchasing the number is one-time, and even if you do not use the number, it will be temporarily frozen by the carrier, making it unusable for a period of time. Therefore, this portion of the cost is non-refundable. We recommend carefully considering this before making a purchase. We advise you to verify the suitability of the number for your needs before making a purchase.

Once approved, refunds are processed within five (5) business days. The fund will automatically be applied to your credit card or the original payment method. Please allow up to seven (7) business days for this to be reflected on your credit or bank card balance.

Late or missing refunds

If you have confirmed that no refund has been posted after seven (7) business days, please get in touch with us at email [e-mail].